Refund Policy

Last updated: November 15, 2026

1. Failed processing: automatic

If a video fails to process, or nothing in it is strong enough to make a Short, the credits for that job are returned to your account automatically. You can see every charge and refund under Buy credits → Credit history in the app.

2. Unused credits: 14 days

• Within 14 days of a purchase you can ask for a refund of that purchase.
• If none of the purchased credits were used, you get the full amount back, including any tax that was charged.
• If some were used, you get back the share of the price for the unused credits. For example, using 5 of 20 credits refunds 15/20 of the price.
• The refunded credits are removed from your account.

3. Not refundable

• Free credits (for example welcome credits), which have no cash value.
• Credits used on videos that processed successfully, including when you do not like the result. Editing and re-rendering a finished Short is free, so try adjusting it first.
• Requests made more than 14 days after the purchase, unless the law of your country requires otherwise.

4. How to ask

Email streamtoshorts@gmail.com from the address on your StreamToShorts account, with the purchase date and amount (the Stripe receipt is enough). We reply within 3 business days. Approved refunds go back to the original payment method; your bank usually shows them within 5–10 business days.

5. Your legal rights

This policy adds to, and does not replace, any rights you have under the consumer law of your country.